Order Support
This Order Support page provides guidance for customers who have already placed an order with FIDMAT24 Tech Market. Our aim is to ensure clear communication, timely updates, and efficient resolution of any order-related enquiries.
If you need further assistance, please contact us using the details below.
Contacting Order Support
For all order-related enquiries, please contact:
Email: info@fidmat24.com
Please include your order number in your message to help us assist you more efficiently.
We aim to respond to all order support enquiries within 24–48 business hours, Monday to Friday (UK time).
Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation email.
This email confirms that we have received your order and includes your order number and purchase details.
If you do not receive an order confirmation, please check your spam or junk folder before contacting us.
Order Processing
Orders are typically processed within the timeframe stated at checkout. Processing times may vary depending on product availability and fulfilment location.
During periods of high demand, processing times may be slightly longer. We appreciate your patience during these times.
Shipping & Delivery
Shipping Coverage
FIDMAT24 Tech Market ships worldwide, subject to product availability and shipping restrictions.
Delivery Times
Estimated delivery times are provided at checkout and are indicative only. Delivery times may vary due to customs clearance, carrier delays, or local conditions.
For full details, please refer to our Shipping Policy.
Tracking Your Order
Where tracking is available, tracking information will be sent by email once your order has been dispatched.
You can also track your order using our Track Your Order page by entering your order details.
If tracking information has not yet been received, please allow sufficient time for order processing before contacting us.
Changes or Cancellations
If you need to request a change or cancellation:
- Contact us as soon as possible after placing your order
- Include your order number and details of the request
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Missing, Incorrect, or Damaged Items
If your order arrives with missing, incorrect, or damaged items:
1. Contact us at info@fidmat24.com as soon as reasonably possible
2. Provide your order number and a description of the issue
3. Include photographs where applicable
We will review the issue and advise on the next steps in line with our policies.
Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Please ensure you review the policy before submitting a return request, as eligibility conditions and time frames apply.
Warranty & Faulty Products
Information regarding warranty coverage and faulty products can be found on our Warranty Information page.
If you believe an item is faulty, please contact us with your order details and a description of the issue.
International Orders & Customs
For international orders, customs duties, taxes, or import charges may apply. These charges are the responsibility of the customer unless otherwise stated.
Customs processing times may affect delivery estimates.
Need Further Assistance?
If you require further assistance with an order, please contact us:
Email: info@fidmat24.com
We are committed to providing clear communication and resolving order-related issues as efficiently as possible.
Last updated: February 2026