Warranty Information
Our Warranty Commitment
FIDMAT24 Tech Market is committed to supplying products that meet acceptable standards of quality, safety, and performance. This Warranty Information page explains how warranty coverage applies to purchases made through our online store and how it interacts with your statutory consumer rights.
This policy applies to customers worldwide and does not limit or exclude any rights that cannot be lawfully restricted under applicable consumer protection laws.
Manufacturer Warranty
Some products sold by FIDMAT24 Tech Market may be covered by a manufacturer’s warranty. Where applicable, warranty coverage, duration, and terms are set by the manufacturer and may vary depending on the product and country of use.
If a product includes a manufacturer’s warranty:
- Warranty details will be provided with the product or within the product listing
- The manufacturer may require direct contact to process a warranty claim
- Proof of purchase may be required
FIDMAT24 Tech Market will provide reasonable assistance but is not responsible for administering or enforcing third-party manufacturer warranties.
Statutory Consumer Rights (International Customers)
Consumer protection laws vary by country. Customers are entitled to the statutory rights provided under the laws of their country of residence, which may include rights related to faulty, damaged, or misdescribed goods.
For customers located in the United Kingdom, purchases are covered by the Consumer Rights Act 2015, which provides specific remedies where goods are faulty or not as described.
Nothing in this policy is intended to reduce or override your statutory rights under applicable local consumer protection laws.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect:
1. Contact us at info@fidmat24.com as soon as reasonably possible
2. Provide your order number and a clear description of the issue
3. Include photographs or video evidence where appropriate
We will assess the issue and advise on an appropriate resolution, which may include a replacement, repair, refund, or other remedy in line with applicable consumer laws and our Returns & Refunds Policy.
Items Not Covered
Warranty coverage does not apply to issues resulting from:
- Normal wear and tear
- Accidental damage or misuse
- Improper installation or use contrary to product instructions
- Unauthorised modifications or repairs
This exclusion does not affect statutory rights where they apply.
Warranty Timeframes
Warranty timeframes may vary depending on:
- The type of product
- The nature of the reported issue
- The manufacturer’s warranty terms (where applicable)
- The consumer protection laws applicable in the customer’s country
Issues should be reported as soon as reasonably possible after they are discovered to enable efficient resolution.
How to Make a Warranty Enquiry
For warranty-related enquiries, please contact:
Email: info@fidmat24.com
Subject line: Warranty Enquiry – FIDMAT24 Tech Market
Please include:
- Full name
- Order number
- Product name
- Description of the issue
- Supporting images or video (if applicable)
Governing Law
Where applicable, this Warranty Information page is governed by the laws of England and Wales, without limiting the mandatory consumer protections available in the customer’s country of residence.
Policy Updates
This Warranty Information page may be updated periodically to reflect changes in legal requirements or business operations.
Last updated: February 2026